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Touch input does not work on Surface Pro 4

  • 1 vastus
  • 1 on selline probleem
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  • Viimati vastas user1504726

Stefh
Stefh
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Before Quantum everything worked fine. After the Quantum update the touchscreen functionalities on my Surface Por 4 (touch and pen touch both) don't work at all. I waited all this months for a fixing update, but nothing changed so far. Every time I need to use touch functionalities on my Surface I simply switch to a different browser. I am a little bit bored to do so now, so I want to know why there's this annoying problem with Quantum and why Mozilla didn't fix it yet. I already tried to apply this solution, but it doesn't work at all for me: https://support.mozilla.org/en-US/questions/1185899

What happen: Everytime I try to open or close a new window or I touch an icon from a blank page in the top sites, Firefox freeze until I come back to use mouse and keyboard or until I touch the Windows taskbar (that's really weird).

Someone else has this problem?

Before Quantum everything worked fine. After the Quantum update the touchscreen functionalities on my Surface Por 4 (touch and pen touch both) don't work at all. I waited all this months for a fixing update, but nothing changed so far. Every time I need to use touch functionalities on my Surface I simply switch to a different browser. I am a little bit bored to do so now, so I want to know why there's this annoying problem with Quantum and why Mozilla didn't fix it yet. I already tried to apply this solution, but it doesn't work at all for me: https://support.mozilla.org/en-US/questions/1185899 What happen: Everytime I try to open or close a new window or I touch an icon from a blank page in the top sites, Firefox freeze until I come back to use mouse and keyboard or until I touch the Windows taskbar (that's really weird). Someone else has this problem?

All Replies (1)

user1504726
user1504726
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You can downgrade by visiting this website. https://ftp.mozilla.org/pub/firefox/releases/ . Select the version, the .exe file, and then download and install. Then go to about:preferences#advanced and select the update button on the menu and select Never check for updates.