We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Why does Firefox 61.01 ALL the time: like every few minutes?

  • 1 vastus
  • 1 on selline probleem
  • 1 view
  • Viimati vastas FredMcD

ijared
ijared
more options

Firefox 61.01 keeps turning itself off even when I am just browsing normal pages? It does happen every few minutes. It bis frustrating.

Firefox 61.01 keeps turning itself off even when I am just browsing normal pages? It does happen every few minutes. It bis frustrating.

All Replies (1)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support