We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Random crashing

  • 1 vastus
  • 2 on selline probleem
  • 10 views
  • Viimati vastas sfhowes

mfxkl
mfxkl
more options

I have one user on one computer who's Thunderbird crashes at seemingly random points. As in the program just shuts down, but nothing else is affected. Sometimes the Crash Reporter appears, sometimes it doesn't. It can go days or weeks with no issues, then crash several times in a morning. It can crash even when the computer is not being used (ie. the user walked away and came back to find TB not running).

I've tried starting TB in safe mode, and tried re-creating the user profile. TB has already been updated to the latest version.

Below are some report IDs from about 10 days ago. It crashed again multiple times this morning without generating any reports. bp-f48973a0-902f-4b06-b9ab-5efa30190228 bp-3ecc9c6c-8bf0-42f6-bca2-2b4950190228 bp-773f7d5c-a00a-432a-bc9e-34ae40190228 bp-73cac427-c8a6-4958-a230-486510190228 bp-50770cf2-0f04-4205-b346-49db90190228

User is running Win7. Any advice much appreciated.

I have one user on one computer who's Thunderbird crashes at seemingly random points. As in the program just shuts down, but nothing else is affected. Sometimes the Crash Reporter appears, sometimes it doesn't. It can go days or weeks with no issues, then crash several times in a morning. It can crash even when the computer is not being used (ie. the user walked away and came back to find TB not running). I've tried starting TB in safe mode, and tried re-creating the user profile. TB has already been updated to the latest version. Below are some report IDs from about 10 days ago. It crashed again multiple times this morning without generating any reports. bp-f48973a0-902f-4b06-b9ab-5efa30190228 bp-3ecc9c6c-8bf0-42f6-bca2-2b4950190228 bp-773f7d5c-a00a-432a-bc9e-34ae40190228 bp-73cac427-c8a6-4958-a230-486510190228 bp-50770cf2-0f04-4205-b346-49db90190228 User is running Win7. Any advice much appreciated.

Valitud lahendus

The crash reports refer to a Bugzilla post regarding maildir storage that appears to be fixed in TB 66, which is currently at beta3. You could try that version, or just revert to mbox storage and stay on the release version.

Loe vastust kontekstis 👍 0

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Valitud lahendus

The crash reports refer to a Bugzilla post regarding maildir storage that appears to be fixed in TB 66, which is currently at beta3. You could try that version, or just revert to mbox storage and stay on the release version.