Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Sorry. We’ve locked your account. The confirmation email we sent to ******** was returned and we’ve locked your account to protect your Firefox data

  • 2 vastust
  • 4 on selline probleem
  • 1 view
  • Viimati vastas Tony

more options

couldnt log in "Sorry. We’ve locked your account. The confirmation email we sent to ******** was returned and we’ve locked your account to protect your Firefox data"

couldnt log in "Sorry. We’ve locked your account. The confirmation email we sent to ******** was returned and we’ve locked your account to protect your Firefox data"
Attached screenshots

All Replies (2)

more options

Hello 907c95,

That must be frustrating ....

Would you please take a look at this article and scroll down to :

" You have received a message that your account has been locked "

https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq

more options

I have the same problem. The link only says to wait 24 hours which did not help. It’s been many months and still getting “Sorry. We’ve locked your account.”