Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Tried to open my Firefox account on new computer. Unfortunately it is linked to a defunct email account and has now been locked.

more options

I have no access to the old email account. I really want to get my bookmarks from the old (now locked) Firefox account and into a new one. Or even better unlock the old Firefox account on my new computer.

I have no access to the old email account. I really want to get my bookmarks from the old (now locked) Firefox account and into a new one. Or even better unlock the old Firefox account on my new computer.

Valitud lahendus

If your old Firefox Account is locked and you don't have access to the old email address, you are out of luck. No one will be able to recover the account for you. See I've lost my Firefox Sync account information - What to do for more information.

You will need to make a new Firefox account with another email address, which probably won't be an issue for you since your new email address obviously wasn't linked to the old account.

As for getting the bookmarks from the old account, any data associated with that account is lost unless you are able to access it with the old email address.

Hope this helps.

Loe vastust kontekstis 👍 1

All Replies (3)

more options

Valitud lahendus

If your old Firefox Account is locked and you don't have access to the old email address, you are out of luck. No one will be able to recover the account for you. See I've lost my Firefox Sync account information - What to do for more information.

You will need to make a new Firefox account with another email address, which probably won't be an issue for you since your new email address obviously wasn't linked to the old account.

As for getting the bookmarks from the old account, any data associated with that account is lost unless you are able to access it with the old email address.

Hope this helps.

more options

I am able to get it on other synced devices (laptop and android) I am locked out on desktop. I know my accounts.firefox.com password

more options

Hi Al!

If the above information does not resolve your issue, please consider creating a new thread containing the specific details of your issue.

Doing so will allow the Mozilla volunteers to give you solutions that are more helpful to you. This may help them to solve your problem faster and more efficiently.

Please, feel free to post the link to your thread on this thread for volunteers interested in assisting you.

Thank you.