Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Since enabling firefox sync on containers Sync won't stop running and is causing high CPU usage

more options

I have enabled firefox sync on containers for three computer and since enabling it and after a hard crash on one computer the sync runs in the background and does not stop.

What happened: - I enabled it on a desktop then laptop - When I was going to enable it on another desktop the laptop crashed during a sync - I had to rebuild the containers from scratch as it appeared as if some corruption occured

What I have done and tried: - Disabling Sync on affected computers and reenabling it - Killing the firefox program and restarting it - Refreshing Firefox on the computer that crashed - Redoing the entire list of tabs

What happens now: - On computers with Sync enabled it will start and stop quickly, then run continuously for an uninterrupted period of time - All other items in Sync appear to be ok

The three computers run either Windows or Ubuntu

I have enabled firefox sync on containers for three computer and since enabling it and after a hard crash on one computer the sync runs in the background and does not stop. What happened: - I enabled it on a desktop then laptop - When I was going to enable it on another desktop the laptop crashed during a sync - I had to rebuild the containers from scratch as it appeared as if some corruption occured What I have done and tried: - Disabling Sync on affected computers and reenabling it - Killing the firefox program and restarting it - Refreshing Firefox on the computer that crashed - Redoing the entire list of tabs What happens now: - On computers with Sync enabled it will start and stop quickly, then run continuously for an uninterrupted period of time - All other items in Sync appear to be ok The three computers run either Windows or Ubuntu

All Replies (4)

more options

Also if others are experiencing this and there isn't a fix how does one create a trouble ticket?

more options
more options

Thank you, it would seem that there needs to be some method to revert to a known good set of sync data and force download from the server to resolve sync issues.

more options

Sync saves one dataset that is merged upon upload and subsequent processing by the Sync server. There are no backups, and there are no directional controls for upload/download. Just not something that Sync has ever had for the 12 years of its existence.