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Can't sign in to Sync, loads infinitely

  • 2 vastust
  • 1 on selline probleem
  • 11 views
  • Viimati vastas user2542149

user2542149
user2542149
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I try to sign in to sync, then a button and some text flashes briefly before displaying a loading animation that doesn't end. The button says "Try again" and the text says something about "Firefox" and "connection".

Using Firefox for Android, version 68.8.0, downloaded the APK from https://wiki.mozilla.org/Mobile/Platforms/Android Android 7.1.2 (LineageOS 14.1)

I try to sign in to sync, then a button and some text flashes briefly before displaying a loading animation that doesn't end. The button says "Try again" and the text says something about "Firefox" and "connection". Using Firefox for Android, version 68.8.0, downloaded the APK from https://wiki.mozilla.org/Mobile/Platforms/Android Android 7.1.2 (LineageOS 14.1)

All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hi

I understand that Firefox Sync did not connect to your mobile device on this occasion, but hopefully I should be able to help you force a Sync event to take place.

Assuming you have connected the same Sync account on both your mobile and desktop copies of Firefox:

In Firefox on your mobile device:

  1. Go into the Settings menu and select Firefox Account.
  2. Tap on Synchronise now.

This will “force” a synchronisation of the data that is on the local device storage.

user2542149
user2542149 Küsimuse esitaja
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Seburo said
Hi I understand that Firefox Sync did not connect to your mobile device on this occasion, but hopefully I should be able to help you force a Sync event to take place. Assuming you have connected the same Sync account on both your mobile and desktop copies of Firefox: In Firefox on your mobile device:
  1. Go into the Settings menu and select Firefox Account.
  2. Tap on Synchronise now.
This will “force” a synchronisation of the data that is on the local device storage.

I am trying to connect my account on the mobile browser for the first time, so this does not work for me. Where "Firefox account" would be is replaced by "Sign in".

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