Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Can't restore a backup of a profile

  • 3 vastust
  • 1 on selline probleem
  • 6 views
  • Viimati vastas Stans

greg.hjelstrom
greg.hjelstrom
more options

My computer had a hardware problem and I had to re-install windows. I have been using a backup system so I have a backup of my thunderbird data in the Roaming/Thunderbird/Profiles folder. However the files in my backup profile don't look the same as the files in the profile that gets created when I install thunderbird. I do not know what version of Thunderbird I had but it was obviously much older. I've tried installing many versions in the hopes of finding one that works but so far I cannot get Thunderbird to recognize my data. I've tried creating a new profile and copying the contents from my old profile into it too.

My computer had a hardware problem and I had to re-install windows. I have been using a backup system so I have a backup of my thunderbird data in the Roaming/Thunderbird/Profiles folder. However the files in my backup profile don't look the same as the files in the profile that gets created when I install thunderbird. I do not know what version of Thunderbird I had but it was obviously much older. I've tried installing many versions in the hopes of finding one that works but so far I cannot get Thunderbird to recognize my data. I've tried creating a new profile and copying the contents from my old profile into it too.

All Replies (3)

Stans
Stans
more options

How many folders are there in the Roaming/Thunderbird/Profiles backup? If you have more than one, then you need to identify the correct one, then open it and inside you'll see a file called compatibility. It's a configuration file, so you can open it using Notepad. Paste its contents in your next reply.

greg.hjelstrom
greg.hjelstrom Küsimuse esitaja
more options

Ok I have a zip file of the AppData/Roaming/Thunderbird folder from the computer when it was working.

The directory structure looks like this:

Thunderbird 

 - Crash Reports
 - Profiles
      - aeinq54q.default
           - calendar-data
           - crashes
           - extensions


In the aeinq54q.default folder there are a bunch of files but they mostly seem to have different names than the files in the profile that was created when I installed thunderbird on the newly reformatted computer. The profile after re-installing is called "8cherwcu.default". I assume because I seem to have used a different user-name when I reinstalled windows.

To the specific question you asked: in my backed-up profile folder there is no file named "compatibility". Here is a list of the filenames contained within my backed up profile:

abook.mab

blist.sqlite

blocklist.xml

calendar-data

cert8.db

cookies.sqlite

crashes

directoryTree.json

extensions

extensions.json

folderTree.json

global-messages-db.sqlite

history.mab

key3.db

mailViews.dat

parent.lock

permissions.sqlite

places.sqlite

pluginreg.dat

prefs.js

revocations.txt

search.json

secmod.db

session.json

sessionCheckpoints.json

SiteSecurityServiceState.txt

times.json

virtualFolders.dat

webappsstore.sqlite

xulstore.json


Thank you for your help!

Greg

Muudetud greg.hjelstrom poolt

Stans
Stans
more options

Your backup is incomplete then. You should have more folders like ImapMail and Mail in the backup folder, where your messages are actually stored.