Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Restoring Old Folders

  • 7 vastust
  • 1 on selline probleem
  • 8 views
  • Viimati vastas sfhowes

more options

I had a system crash a few years ago and managed to retrieve some Thunderbird files/folders but not through a proper backup/restore method How can I restore these folders so I can see this old mail? I know there are some items in there from home improvements correspondence/receipts/invoices etc that I would like to access The data is clearly there, I'm just not sure how to restore these so I can actually open and read these folders content. (Some of these locations may be suspect as I attempted to move them where I thought they might be visible - for example those 'archive' files are in my actual profile, but nothing is visible in the actual application)

Appreciate any assistance on how I can do this :)

I had a system crash a few years ago and managed to retrieve some Thunderbird files/folders but not through a proper backup/restore method How can I restore these folders so I can see this old mail? I know there are some items in there from home improvements correspondence/receipts/invoices etc that I would like to access The data is clearly there, I'm just not sure how to restore these so I can actually open and read these folders content. (Some of these locations may be suspect as I attempted to move them where I thought they might be visible - for example those 'archive' files are in my actual profile, but nothing is visible in the actual application) Appreciate any assistance on how I can do this :)
Attached screenshots

All Replies (7)

more options

Copy the mbox files, the large ones of File Type, with no extensions, to the Mail/Local Folders location of the current profile, while TB is closed. For some reason, your 3rd picture indicates 'Local Folders' is a subfolder of mail.comcast.net, when the correct Local Folders is a subfolder of Mail.

more options

Thanks for your help! It is surely appreciated! Just to clarify - were you suggesting to take (only) the two files circled in the second image and copy/paste into the Mail/Local Folders Folder? Should I not also be moving the .msf files? So I did that and still nothing shows up and tried 'repair' on that local folder in attempt to resolve - still nothing.

I'm not sure how I did this but have two local folders See below

more options

Just copy the mbox files, the msf files will be rebuilt when TB restarts.

You have 3 'Local Folders': one in the account folder, one with the blue icon, and one that's a subfolder of the previous one. The one with the blue icon appears to be the correct place to copy the mbox files. But if I were you, I would create a new profile, from Help/Troubleshooting, about:profiles, and reorganize the structure, and not name anything 'Local Folders' besides the default one.

more options

Thanks for your patience as I struggle through this!

Just copy the mbox files,

You mean the inbox and sent files (the large size files)? I have done that and still nothing shows. (see my first image in second post above)

more options

Yes, the large files Inbox and Sent.

The place you copied them to is not the same as the location specified in Account Settings, D:\Thunderbird Mail Archives. Which is why I recommend a new profile to clear up this confusing setup.

more options

OK - I made a new profile and copied those 2007 - 2012 files and they all appeared and can open in that new profile! Thank you! But that other large 'inbox file' - the 2.8 GB one (I don't care so much about the sent files) I similarly moved into same location and that one still shows blank - I tried re-naming (a copy) before moving and same result Almost there - just that one chunk to resolve Thanks again for bearing with me on this

more options

I don't know why the Inbox file isn't readable, but maybe it's corrupted. See this post about a possible way to recover it.