Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Beta version will not sync with previous version

  • 1 vastus
  • 1 on selline probleem
  • 1 view
  • Viimati vastas Wayne Mery

crissallen
crissallen
more options

I downloaded the latest Beta version of Thunderbird the day it was released. I have used Thunderbird as my preferred mail client for two years and have updated it twice with no issues. This latest version does not recognize my existing profile and will not import my contacts, archives or passwords. I have been able to get it to send and receive on my primary e-mail account, but how can I get my old files back?

I downloaded the latest Beta version of Thunderbird the day it was released. I have used Thunderbird as my preferred mail client for two years and have updated it twice with no issues. This latest version does not recognize my existing profile and will not import my contacts, archives or passwords. I have been able to get it to send and receive on my primary e-mail account, but how can I get my old files back?

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Visit Help > Troubleshooting > about:profiles

From there you should be able to point back to your original profile and restart Thunderbird