Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Unable to download anything using Firefox desktop browser unless in Troubleshooting Mode

  • 1 vastus
  • 1 on selline probleem
  • 6 views
  • Viimati vastas FredMcD

mcgillcorey92
mcgillcorey92
more options

Unless using Troubleshooting Mode whenever I try and download anything using Firefox either nothing happens or a new tab opens and closes without a download ever starting.

Even if all add ons are turned off the only way to download anything is through Troubleshooting mode.

Have also completed all the steps on this article - https://support.mozilla.org/en-US/kb/cant-download-or-save-files

Currently using version 93.0

Unless using Troubleshooting Mode whenever I try and download anything using Firefox either nothing happens or a new tab opens and closes without a download ever starting. Even if all add ons are turned off the only way to download anything is through Troubleshooting mode. Have also completed all the steps on this article - https://support.mozilla.org/en-US/kb/cant-download-or-save-files Currently using version 93.0

All Replies (1)

FredMcD
FredMcD
more options

Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar.