Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Disappearing emails in both junk and trash

  • 1 vastus
  • 0 on selline probleem
  • 5 views
  • Viimati vastas newdino

newdino
newdino
more options

Hi and thanks in advance for your help. For some reason emails sent to either trash or spam are immediately disappearing. They are not in either folder. This is in all mail accounts both pop and imap. I have multiple accounts. I do not have delete on exit checked in the settings. If i delete an email it just disappears, it does not go to the trash folder. Same for spam.

I do not understand why this started, it is something new within the last 2 weeks. This is on Windows 10 I am using the latest ver. but it started before the update. Any help on fixing this is appreciated.

Again TIA

Hi and thanks in advance for your help. For some reason emails sent to either trash or spam are immediately disappearing. They are not in either folder. This is in all mail accounts both pop and imap. I have multiple accounts. I do not have delete on exit checked in the settings. If i delete an email it just disappears, it does not go to the trash folder. Same for spam. I do not understand why this started, it is something new within the last 2 weeks. This is on Windows 10 I am using the latest ver. but it started before the update. Any help on fixing this is appreciated. Again TIA

All Replies (1)

newdino
newdino Küsimuse esitaja
more options

I have checked prefs: mail.warn_on_shift_delete, mail.warn_on_delete_from_trash Both are set to true.