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Capcha won't work

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Annie Stratton
Annie Stratton
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Until recently I had no problem with Captcha. Now I do, and it seems connected to recent Firefox update. I have repeatedly reported broken site to FF. I am able to log into the same accounts (such as The Guardian) on Google Chrome, but not on Firefox. I prefer Firefox because it is easier for me to read and navigate. I have read all the help and community articles and none work. Several community members mention that Google has owned Captcha since spring 2024. Has it made additional changes? Are you working with them to resolve this issue? I want to keep using Firefox but this is frustrating. I'll admit I have never liked Captcha, and wish someone would come up with a better option for it.

Until recently I had no problem with Captcha. Now I do, and it seems connected to recent Firefox update. I have repeatedly reported broken site to FF. I am able to log into the same accounts (such as The Guardian) on Google Chrome, but not on Firefox. I prefer Firefox because it is easier for me to read and navigate. I have read all the help and community articles and none work. Several community members mention that Google has owned Captcha since spring 2024. Has it made additional changes? Are you working with them to resolve this issue? I want to keep using Firefox but this is frustrating. I'll admit I have never liked Captcha, and wish someone would come up with a better option for it.

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock,NoScript,DuckDuckGo PE,Disconnect,Ghostery,uBlock Origin,Malwarebytes), always make sure such extensions do not block content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl+F5" or press "Ctrl+Shift+R" (Windows,Linux)
  • press "Command+Shift+R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click "Refresh Firefox" in the Troubleshoot Mode start window

You can check for issues with Enhanced Tracking Protection and Total Cookie Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages like about blocked content.

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