Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

I click on "tools", "clear private data" and the option box no longer pops up so I can clear history, cookies, etc.

  • 2 vastust
  • 28 on selline probleem
  • 3 views
  • Viimati vastas cor-el

more options

The option box used to pop up so I could delete history, cookies, temp i'net files, etc. but when I click on "tools" then "clear private data" the tools menu disappears and the cursor returns to the search engine box...no option box appears.

The option box used to pop up so I could delete history, cookies, temp i'net files, etc. but when I click on "tools" then "clear private data" the tools menu disappears and the cursor returns to the search engine box...no option box appears.

All Replies (2)

more options

Edit: See cor-el's answer, I forgot about the missing ellipsis being the key to that dialog not appearing, his memory is better than mine on that feature.

You should really update to a newer version of Firefox, 3.0.19 is no longer supported.
http://www.mozilla.com/en-US/firefox/upgrade.html

You also have a number of Plugins that are very out of date and need to be updated. Flash - Java - Adobe Reader
See the Plugin Check page for details - http://www.mozilla.com/en-US/plugincheck/

Muudetud the-edmeister poolt

more options

If "Tools > Clear Private Data..." is missing the three dots (ellipsis) and you do not get the Clear Private Data window to make choices then make sure that Tools > Options > Privacy : Private Data > Settings > "Ask me before clearing private data" has a check mark.