Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

I upgraded for Firefox 4 and now my simplePass identity protection (biometric scanner) on my laptop will not work. WHY? It still works with IE but I don't use IE.

  • 2 vastust
  • 24 on selline probleem
  • 6 views
  • Viimati vastas whathappnd

Haminee
Haminee
more options

I upgraded for Firefox 4 and now my HP SimplePass Identity Protection (biometric scanner) on my laptop will not work. WHY? It still works with IE but I don't use IE. It worked with the previous Firefox version but now when I use the internet, it doesn't even acknowledge I have the scanner. When I run my finger over it, it opens the settings panel but does not allow use of the already saved information or allow new information to be entered. I need this corrected. Any suggestions?

I upgraded for Firefox 4 and now my HP SimplePass Identity Protection (biometric scanner) on my laptop will not work. WHY? It still works with IE but I don't use IE. It worked with the previous Firefox version but now when I use the internet, it doesn't even acknowledge I have the scanner. When I run my finger over it, it opens the settings panel but does not allow use of the already saved information or allow new information to be entered. I need this corrected. Any suggestions?

All Replies (2)

TonyE
TonyE
  • Moderator
more options

You need to contact HP to see if they have an update for the HP SimplePass Identity Protection to work with Firefox 4, or if not available now what their plans are concerning updating it.

Pending any update you can revert to Firefox 3.6.

To downgrade to Firefox 3.6 first uninstall Firefox 4, but do not select the option to "Remove my Firefox personal data". If you select that option it will delete your bookmarks, passwords and other user data.

You can then install the latest version of Firefox 3.6 available from http://www.mozilla.com/en-US/firefox/all-older.html - it will automatically use your current bookmarks, passwords etc.

To avoid possible problems with downgrading, I recommend going to your profile folder and deleting the following files if they exist - extensions.cache, extensions.rdf, extensions.ini, extensions.sqlite and localstore.rdf. Deleting these files will force Firefox to rebuild the list of installed extensions, checking their compatibility, and reset toolbar customizations.

For details of how to find your profile folder see https://support.mozilla.com/kb/Profiles

whathappnd
whathappnd
more options

I asked this same question, and just received a response:

"Thank you for contacting DigitalPersona. There will be no update releases for DigitalPersona Personal in the future. There will be no updates for Firefox 4 nor Internet Explorer 9. IF they work they work, if they do not work with DPPersonal, then you will have to decide to either keep DPPersonal and forgo Firefox 4 or IE 9, or vice versa. DigitalPersona is leaving the consumer market and is focusing on business applications. In fact, DigitalPersona Personal will not longer be supported after Mid-April of this year. We apologize for any inconvenience this might cause. Sincerely, Tech Team "


In other words, there will be NO update.