Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

I open tools and then downloads. I am unable to open any of the files in the download screen

  • 1 vastus
  • 1 on selline probleem
  • 1 view
  • Viimati vastas cor-el

nancy-duncan@sbcglobal.net
nancy-duncan@sbcglobal.net
more options

I open tools and then downloads. A screen pops up with files I have downloaded through Firefox. I right click on a file and the open option is not highlighted. When I click it the file will not open. This is a new problem as this feature has worked before.

I open tools and then downloads. A screen pops up with files I have downloaded through Firefox. I right click on a file and the open option is not highlighted. When I click it the file will not open. This is a new problem as this feature has worked before.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If Open and Open Containing Folder in the right-click context menu in the Download Manager window are grayed then that means that the file is no longer in the original download location.
It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See "Disable virus scanning in Firefox preferences - Windows"