Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Firefox crashes

  • 1 vastus
  • 1 on selline probleem
  • 1 view
  • Viimati vastas AliceWyman

janetd
janetd
more options

Please help! My computer crashed yesterday which I think was caused by a firefox update. Now I can't get back on to firefox at all - every time I try to open it I get the crash box and can't even try to start it in safe mode :o(

Please help! My computer crashed yesterday which I think was caused by a firefox update. Now I can't get back on to firefox at all - every time I try to open it I get the crash box and can't even try to start it in safe mode :o(

All Replies (1)

AliceWyman
AliceWyman
  • Moderator
more options

Can you start in Firefox Safe Mode by holding down the Shift key while doubleclicking the Firefox icon? When you see the "Firefox Safe Mode" window, click "Continue in Safe Mode".

If Firefox runs in Safe Mode, try the suggestions in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article (get a crash report ID and post it here to get help with the crash) or, for self-help, see Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

Muudetud AliceWyman poolt