Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

I have gone through all of the troubleshooting on the website and firefox still crashes on me, I have sent numerous reports, how do I fix it?

  • 5 vastust
  • 3 on selline probleem
  • 6 views
  • Viimati vastas cor-el

deanna_robinson_1
deanna_robinson_1
more options

I do not know what to do I have done everything including reseting firefox and it still crashes. I have sent numerous reports and given my email wih some of those reports. I would rather usse firefox than nything else so please help.

I do not know what to do I have done everything including reseting firefox and it still crashes. I have sent numerous reports and given my email wih some of those reports. I would rather usse firefox than nything else so please help.

All Replies (5)

philipp
philipp
  • Moderator
more options

hello, unfortunately this seems to be a crash that is appearing in firefox 19 on windows 8 with AMD Radeon HD 6XXX/7XXX graphics cards - developers are investigating the causes of it...

the best option probably is to downgrade to the to the former version at the moment until this gets sorted out: Install an older version of Firefox

the auto-update in firefox 18 for the affected systems is now disabled and will be turned back on when a fix is available.

Flairina
Flairina
more options

This happens on all Windows 8 computers? Because I've recently been having this problem too, despite Firefox working fine for at least two months. What version should I downgrade too then?

philipp
philipp
  • Moderator
more options

hello, yes it's apparently only happening on win8 system with special graphic chips. the last version was firefox 18.0.2, which you can obtain from: ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/18.0.2/win32/

DTeng
DTeng
more options

I am using Window XP and I only use Firefox. Now I've updated to version 20. But I still receive the crash inspector notice, that it has crash and ask for reset, this I do. I have lost count, to the number of times I have to re-set. Please can you hopefully, find a solution, to solve this. Thank you.

Muudetud DTeng poolt

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
more options

Try to disable hardware acceleration in Firefox.