Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Firefox can't play any video

  • 3 vastust
  • 22 on selline probleem
  • 5 views
  • Viimati vastas S1

more options

Every time I watch video on youtube or any other site, the browser stop responding. the problem occur also when i tried to play a flash game online. please help.

Every time I watch video on youtube or any other site, the browser stop responding. the problem occur also when i tried to play a flash game online. please help.

All Replies (3)

more options

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

Make sure that you allow the plugin-container process in the firewall.


You can check for problems with current Flash plugin versions and try these:

  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin
more options

Problem solved! I downloaded and installed Firefox 24.0 Beta. Apparently Mozilla programming team made all the right changes in the new release. Now all videos starting working on Yahoo and BBC.

Link: http://www.mozilla.org/en-US/firefox/channel/#beta