Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Firefox Crashes on Startup

  • 2 vastust
  • 1 on selline probleem
  • 1 view
  • Viimati vastas t4ngo

more options

Downloaded & installed Firefox but whenever I go to open it, it crashes instantly!

Crash ID: bp-5ba2cde7-54eb-401a-b142-8adc52130322

Downloaded & installed Firefox but whenever I go to open it, it crashes instantly! Crash ID: bp-5ba2cde7-54eb-401a-b142-8adc52130322

All Replies (2)

more options

hello, thanks for providing your crash id - please start firefox in safemode (by pressing the shift-key while it is launching) & go to firefox > options > advanced > general & disable hardware acceleration.

more options

much appreciated!