Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

cleaned cache then get firefox now responding tried following directions still got message tried to uninstall but still got same message Help

  • 1 vastus
  • 1 on selline probleem
  • 6 views
  • Viimati vastas kobe

ejlp
ejlp
more options

I cleaned cache like I have done before. Then when I tried to use firefox, I got the firefox is running but not responding. tried following directions to do the profile fix, but when I tried to click on the firefox tab, I got the running but not responding message. Soooooo could not even try to uninstall because of getting the same error message. Get error message if I tried the safe mode start. Tried restarting, shut down and start. still same message.

I cleaned cache like I have done before. Then when I tried to use firefox, I got the firefox is running but not responding. tried following directions to do the profile fix, but when I tried to click on the firefox tab, I got the running but not responding message. Soooooo could not even try to uninstall because of getting the same error message. Get error message if I tried the safe mode start. Tried restarting, shut down and start. still same message.

All Replies (1)

kobe
kobe
more options

Hello,

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

Thank you.