Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

How do I stop the "Reset Firefox" prompt appearing when there is no need for it?

  • 6 vastust
  • 42 on selline probleem
  • 8 views
  • Viimati vastas dmcff1

more options

Every time I start Firefox I now get the reset firefox prompt in the status bar:

"It looks like you haven't started Firefox in a while. Do you want to clean it up .... etc."

I use Firefox practically every day, so it is not true that I haven't used it in a while. After a bit of research, I read that Firefox may display this prompt if it has diagnosed other problems, particularly with add-ons. I haven't noticed any problems in my normal use, and I don't think that it is reasonable to expect me to wipe all my installed add-ons and then re-install and re-configure them again just to make this annoying prompt go away, when it is not giving me any details about the so-called "problem".

Is there any way of getting Firefox to tell me what it thinks the problem is so that I can try to fix it? Failing that, can this prompt be disabled completely?

Every time I start Firefox I now get the reset firefox prompt in the status bar: "It looks like you haven't started Firefox in a while. Do you want to clean it up .... etc." I use Firefox practically every day, so it is not true that I haven't used it in a while. After a bit of research, I read that Firefox may display this prompt if it has diagnosed other problems, particularly with add-ons. I haven't noticed any problems in my normal use, and I don't think that it is reasonable to expect me to wipe all my installed add-ons and then re-install and re-configure them again just to make this annoying prompt go away, when it is not giving me any details about the so-called "problem". Is there any way of getting Firefox to tell me what it thinks the problem is so that I can try to fix it? Failing that, can this prompt be disabled completely?

All Replies (6)

more options

hello pakmoz, please try to rename/delete the parent.lock file in your profile folder - it is used to detect the time when the profile was active the last time & once there has been no activity for 60 days, you'll get the prompt you've referred to in your question.
maybe the file is write-protected or corrupted and that's why you get the notice each time you start firefox...

more options

OK - I'm using linux so the file is .parentlock and deleting it does stop the invitation to reset firefox appearing. But this is not a complete solution. .parentlock is re-created when I start firefox up again, and after that when I exit and restart firefox the timestamp on .parentlock is not updated. Unless I delete this file again, the prompt will reappear in 60 days.....

I suspect that I have found a bug, and when I have time I may try with a development version and file a report if the behaviour is still there. For the record, I am using openSUSE 12.3 with the stock firefox that comes with it, currently version 25.0. Possibly relevant: my profile directory is in an NFSv4 filesystem (but other files in the profile directory are having their timestamps updated).

more options

Did you check that Firefox and possible plugin-container processes are ended properly when you quit Firefox?

Did you check the permissions and owner of the .parentlock file?

Does it help if you use Firefox > Quit instead of clicking the close X on the title bar?

The .parentlock files in all profiles are updating their time stamp properly for me.

more options

@cor-el: thanks for the suggestions

The permissions of the .parentlock file are 0644 and the owner/group are correct (my user id and my principal login group). The profile directory has permissions 0700 and the correct ownership as well. (The user/group are not local, but come from an LDAP authentication server: might that be significant?)

Using Quit (which I normally do anyway) rather than closing the window(s) makes no difference.

I have tried the nightly build now (28.0a1), and the problem is still there, even when I create a new profile. (I start up the browser, create a new profile, wait a couple of minutes, do "quit", do "ps -fu <me> | grep -i firefox" to check that it isn't still running somewhere.) The timestamp of .parentlock is when I started firefox up, not when I shut it down.

If no-one else is seeing this problem, it may be to do with my setup or network environment. I need to investigate a bit further. Thanks for the hints.

more options

I have repeated the test with nightly, but this time created the new profile on a local filesystem (ext4 FWIW) rather than an NFS-mounted one. As before the timestamp on .parentlock is not updated when firefox exits, so almost certainly a bug. If there is a problem with permissions/ownership, that problem is created by firefox, so still a bug :-) (given that the profile is a brand new one).

I'll report this on bugzilla as soon as I can.

more options

This is an old thread, but the issue can come up again. If the date on your computer clock was inadvertently changed (by looking up a date in the past and accidentally hitting apply), then you open firefox, it logs an earlier date. If you then fix the date, firefox thinks it wasn't opened in a while.

Just hit cancel and the issue should be resolved.