Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Where did "My Search come from? is it from Fire Fox?

  • 1 vastus
  • 2 on selline probleem
  • 18 views
  • Viimati vastas Andrew

Robertbgmc42
Robertbgmc42
more options

I recently discovered a new home page on my browser "My Search" is this from Mozilla? How do I get rid of it? it dosn't show up on installed programs . therefore I presume it is part of Fire Fox

I recently discovered a new home page on my browser "My Search" is this from Mozilla? How do I get rid of it? it dosn't show up on installed programs . therefore I presume it is part of Fire Fox

All Replies (1)

Andrew
Andrew
  • Moderator
more options

Hello,

This may be an add-on that silently installed. Check in safe mode if you are experiencing this issue.
Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).

(If you're using an added theme, switch to the Default theme.)

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the Restart with Add-ons Disabled... menu item:
FirefoxSafeMode

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. We can help look into what happened and to possibly block that add-on if possible. If you find out what add-on it is, please go to Firefox button -> Help -> Troubleshooting Information and from there find the add-on and the extension ID. This might help others with the same problem.

Thank you.