Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Unable to write the email to the mailbox.

  • 3 vastust
  • 3 on selline probleem
  • 1 view
  • Viimati vastas Matt

more options

I get the following message if a use the get email button on the toolbar, or if I log out of the program and start it again.

Unable to write the email to the mailbox.

If I restart the computer then email is received without any problem.

Operating system is Windows 8.1 64 bit Problem has occurred some time after updating operating system to 8.1, worked fine under 8.0

I get the following message if a use the get email button on the toolbar, or if I log out of the program and start it again. Unable to write the email to the mailbox. If I restart the computer then email is received without any problem. Operating system is Windows 8.1 64 bit Problem has occurred some time after updating operating system to 8.1, worked fine under 8.0

All Replies (3)

more options

Tony, what happens when you disable your virusscanner temporarily? Could it be a file locking issue?

more options

Hi

Tried this and it has made no difference.

Regards

Tony Cane

more options

Try safe mode in windows and Thunderbird and see if either of them helps.

To diagnose problems with Thunderbird, try one of the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.