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My email server lost my password, fixed it, but T'bird doesn't seem to fix it. How to repair?

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  • Last reply by Zenos

cmcx
cmcx
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Email suddenly quit working. Called Roadrunner. They gave me a new password and said I would be able to change it. The new password is hellacious, but works. I changed it to my previous PW which email accepts, BUT I have to enter it every session. Did not previously have to do that. Apparently RR accepts new PW, but email does not.

Email suddenly quit working. Called Roadrunner. They gave me a new password and said I would be able to change it. The new password is hellacious, but works. I changed it to my previous PW which email accepts, BUT I have to enter it every session. Did not previously have to do that. Apparently RR accepts new PW, but email does not.

All Replies (1)

Zenos
Zenos
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Have you deleted any stored passwords?

I think if Thunderbird has more than one password stored for a given email account, it won't know which one to use so offers none of them.

Go to Tools|Options|Security|Passwords|Saved Passwords and delete/remove all occurrences of the unwanted password(s). Use the filter box at the top to locate relevant accounts - you may need to do this on both incoming (POP/IMAP) and outgoing (SMTP) settings.

Modified by Zenos