Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

be1fastchi1d
be1fastchi1d
more options

Firefox will close down for no reason and give the option of a crash report that I always send. I have a long list of them now.

Games like Battlefield 4 are played via a browser so when it crashes, so does the game.

It just doesn't happen in game though.

This is a new PC of good spec and virus free.

Firefox will close down for no reason and give the option of a crash report that I always send. I have a long list of them now. Games like Battlefield 4 are played via a browser so when it crashes, so does the game. It just doesn't happen in game though. This is a new PC of good spec and virus free.

All Replies (8)

Moses
Moses
  • Moderator
more options

Can you give me your crash reports?

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
be1fastchi1d
be1fastchi1d Question owner
more options

Wow that was fast.......


bp-46d8ec81-2f2e-480f-b5c8-77a222140717 17/07/2014 11:52 PM bp-2c04081a-244f-47ed-a287-2f5cc2140715 15/07/2014 9:59 AM bp-7ceefbda-73dc-4554-8bb2-3cd142140713 13/07/2014 10:29 PM bp-f1d2ee76-4983-4c15-b60b-0e7a82140710 10/07/2014 4:48 PM bp-7d5122c7-a8db-477e-8431-f54422140629 29/06/2014 8:48 PM

Cheers

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Some of the reports look like a problem with hardware acceleration in Firefox.

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need close and restart Firefox after toggling this setting.

be1fastchi1d
be1fastchi1d Question owner
more options

Hi, Thanks for the support...

I tried the above and also replaced my RAM now running 16GB.

It has happened again with the most recent report as

bp-ca20e6ac-2d67-412f-ba4c-f5c3b2140721

Any thoughts please?

FredMcD
FredMcD
more options

This was on your last crash report;

Look up bug reports here.

Related Bugs 

   1027103 RESOLVED FIXED Google Maps Street View crashes in gfxContext::PushClipsToDT(mozilla::gfx::DrawTarget*)
   1011864 NEW --- Mozilla Firefox 29.0 crash (pointing to Null ) with window.open and very large sizes (PushClipsToDT signature)
   1011348 NEW --- Crash/freeze when rendering certain private-use characters at font-sizes greater than about 1300%
   1010262 NEW --- crash in gfxContext::PushClipsToDT(mozilla::gfx::DrawTarget*)
   1002546 RESOLVED DUPLICATE crash in gfxContext::PushClipsToDT(mozilla::gfx::DrawTarget*)
   974656 NEW --- Linux crash in gfxContext::PushClipsToDT(mozilla::gfx::DrawTarget*)
   877629 RESOLVED WORKSFORME Opening http://elijahmanor.github.io/talks/angry-birds-javascript/index.html crashes the latest Nightly
   839805 RESOLVED WORKSFORME Sasquatch Music Festival website crashes Firefox
   805406 REOPENED --- crash in gfxContext::PushClipsToDT with Direct2D 1.1 (d3d11.dll 6.2 or 6.3)
   803949 RESOLVED FIXED Crash [@ gfxContext::PushClipsToDT]
   793175 VERIFIED FIXED Firefox 18 spike in crashes @ gfxContext::PushClipsToDT while hovering over tab preview in Task Bar
   758531 RESOLVED FIXED crash in gfxContext::PushClipsToDT
   734948 RESOLVED WORKSFORME Various crashes with gfx.content.azure.enabled
be1fastchi1d
be1fastchi1d Question owner
more options

Sorry you've lost me....

The angry-birds-javascript which is highlighted. Is this the cause to the problem?

How do I proceed?

Moses
Moses
  • Moderator
more options

FredMcD Posting bug reports that can be found directly on the crash report won't do anything but raise more questions like above. It provides no information to the user since it's all technical and I doubt any normal user would be able to read crash reports.

be1fastchi1d It still looks like an issue with Hardware Acceleration, however HA is disabled. This is a long going bug with HA and wish Mozilla would fix it already. Most people I know (friends (technical)) disable HA because it crashes so often on them as well as on me.

A bit unconventional but have you tried using Firefox Beta? It's the pre-release version of Firefox but it's more stable than Nightly and Aurora. Personally, as well as a few other contributors here use multiple profiles for testing cases such as this and you might want to try it out.

I recommend the standard install which is downloading the EXE and installing it over Firefox 30. Hopefully you'll see better performance and less crashes. You can download it above.

Keep in mind NOT to click the checkbox marked "Remove my personal data and customizations" in the uninstaller of Firefox as it'll remove your Profile folder and destroy your Firefox install. Just uninstall (without removing personal data) and install Firefox 32 normally. Firefox Beta will pull up your settings from the previous Firefox.

be1fastchi1d
be1fastchi1d Question owner
more options

Thanks for your reply and I will follow your advice cheers......watch this space.....