Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Autofill stopped working for sites with multiple login accounts

  • 3 replies
  • 3 have this problem
  • 7 views
  • Last reply by Navi

ExIEuser
ExIEuser
more options

A couple of days ago, (I believe after the FireFox 31 update), I noticed websites where I have multiple login accounts, I am unable to select the userID I want autofilled. eg: Say on Gmail (or yahoo mail) I have multiple user accounts. Clicking in the username field, correctly displays the list of accounts I have on that site. However, clicking on one of those IDs does not result in the name being auto-filled. I have to type in the entire ID. Sites where I only have 1 ID continue to work fine. On one "Utilities" Bill-pay site, where I used to have an old inactive ID, in addition to an active one, also would not let me pick/auto-fill the active ID. However, when I deleted the inactive ID in the dropdown, the 1 remaining ID does get auto-filled. Once the ID is filled in, the password does get auto-filled.

Any idea?

A couple of days ago, (I believe after the FireFox 31 update), I noticed websites where I have multiple login accounts, I am unable to select the userID I want autofilled. eg: Say on Gmail (or yahoo mail) I have multiple user accounts. Clicking in the username field, correctly displays the list of accounts I have on that site. However, clicking on one of those IDs does not result in the name being auto-filled. I have to type in the entire ID. Sites where I only have 1 ID continue to work fine. On one "Utilities" Bill-pay site, where I used to have an old inactive ID, in addition to an active one, also would not let me pick/auto-fill the active ID. However, when I deleted the inactive ID in the dropdown, the 1 remaining ID does get auto-filled. Once the ID is filled in, the password does get auto-filled. Any idea?

Chosen solution

You can check if this issue is caused by an extension.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Read this answer in context 👍 1

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

You can check if this issue is caused by an extension.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
ExIEuser
ExIEuser Question owner
more options

Thank you Cor-el! It worked fine in Safe Mode. So, restarted normally and looked at all of my Add-Ons. I had not installed any new ones, but noticed the Password Manager Extension addon description said it was no longer required with FF 30. So, disabled and removed it. Strange thing is, I had been on FF30 and the problem pops up with the upgrade to 31! In any case, I'm all set now. Thanks for your help!

Navi
Navi
more options

I also had similar problem, after updating to FF31

After reading this post, I have disabled the add on "Remember Passwords 1.1"

Now its perfect.

Thanks Guys

Rgds

Navi