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Firefox 31 compatibility with Norton toolbar

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  • Last reply by James

tmaca
tmaca
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When I start to update to Firefox 31 I get a notice that Norton toolbr is not compatible. This has been a problem for years; Norton never seems to have issued the patch yet when a new version of Firefox first comes out, so I always check with Norton to see if they've patched their app so it will run with a new Firefox before I run the browser update. With well over 200 username/password sets in the Norton ID Safe, I cannot afford to have it disabledeven thouh I keep all their nearly useless security stuff turned off so it doesn't interfere with my ESET. I checked with them several days ago and they claim that it IS now compatible with Firefox 31. But the Fireox update app still warns me that it isn't compatible and will be disabled if I update the browser. And yes, the Norton is current, with all updates and patches. So what is going on here?

When I start to update to Firefox 31 I get a notice that Norton toolbr is not compatible. This has been a problem for years; Norton never seems to have issued the patch yet when a new version of Firefox first comes out, so I always check with Norton to see if they've patched their app so it will run with a new Firefox before I run the browser update. With well over 200 username/password sets in the Norton ID Safe, I cannot afford to have it disabledeven thouh I keep all their nearly useless security stuff turned off so it doesn't interfere with my ESET. I checked with them several days ago and they claim that it IS now compatible with Firefox 31. But the Fireox update app still warns me that it isn't compatible and will be disabled if I update the browser. And yes, the Norton is current, with all updates and patches. So what is going on here?

All Replies (1)

James
James
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Norton issued a patch for their toolbar extension for Firefox 31.0 on the day before Firefox 31.0 was released. http://community.norton.com/t5/Product-Update-Announcements/Firefox-31-Support-for-Norton-Toolbar/ba-p/1155994

From bottom of page. You may need to run LiveUpdate and reboot a few times before your product is completely updated to the latest version. It will appear in the LiveUpdate history as Norton Toolbar Add-on for Firefox.

If you are running Firefox 31 and Norton Internet Security, Norton 360 21.4.0.13 or NSS 21.3.0.12, and still do not see the Norton Toolbar, please ensure the Norton Toolbar plugin is enabled. You can do this by clicking on the Firefox menu, selecting Add-ons, and then clicking Enable next to Norton Toolbar.

Unlike with most Extensions, since this toolbar works with a separate application it needs to be update for each new major Firefox version .exe