Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

Thunderbird 31 crashing on launch on OS X 10.9.4 after upgrade from Thunderbird 24?

  • 2 replies
  • 3 have this problem
  • 7 views
  • Last reply by Wayne Mery

pwjone1
pwjone1
more options

I installed the upgrade, from Thunderbird 24.6.0 to 31, and it would crash on the initial launch, so I tried it in safe mode, and with all the add-ins, tried clean install from the download site, all crash. OS X 10.9.4 (Mac). Anyone seeing this? Suggestions?

I installed the upgrade, from Thunderbird 24.6.0 to 31, and it would crash on the initial launch, so I tried it in safe mode, and with all the add-ins, tried clean install from the download site, all crash. OS X 10.9.4 (Mac). Anyone seeing this? Suggestions?

All Replies (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Please post your crash ID. See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

we can't do anything without your crash id