Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Every search I search the results are in Chinese/Japanese (Charaters). Why?

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

more options

When I search an item it comes up in Asian Characters instead of English, I have reset my computer and deleted and reinstalled Firefox but it still happening. Can you fix it?

When I search an item it comes up in Asian Characters instead of English, I have reset my computer and deleted and reinstalled Firefox but it still happening. Can you fix it?

All Replies (1)

more options

You can check the connection settings.

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

You can check for corrupted and duplicate fonts and other font issues: