Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Backup begins then freezes

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Matt

EdAM
EdAM
more options

At the end of the day I close all programs then close Thunderebird 31.1.1. A screen opens asking if I want to backup, answer yes. Message is "During this operation, the program will be unresponsive for some minutes." and there is a green bar at the bottom showing the progress of the backup. The next morning the green bar is usually less than 50% across and progress is frozen.

I'm running Win7, 64 bit. Prior to Thunderbird I ran Eudora OSE.

At the end of the day I close all programs then close Thunderebird 31.1.1. A screen opens asking if I want to backup, answer yes. Message is "During this operation, the program will be unresponsive for some minutes." and there is a green bar at the bottom showing the progress of the backup. The next morning the green bar is usually less than 50% across and progress is frozen. I'm running Win7, 64 bit. Prior to Thunderbird I ran Eudora OSE.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

with Zero knowledge of your system, I could guess that your running into an anti virus program that is trying to scan the files being backed up until the two simply freeze the process. Try creating an exception for your Thunderbird profile in your anti virus for on access scanning (you might also need to exempt the destination) and see if the hang up continues.