Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

how do I remove the add by vidxo

  • 3 replies
  • 3 have this problem
  • 4 views
  • Last reply by jerzdevs

jerzdevs
jerzdevs
more options

I clicked on a link while using firefox, I'm usually extremely careful about what I click on, and as soon as I clicked the link I wanted, a different window popped up and it was some sort of mac keeper or cleaner. I clicked the 'X' but that sent me to some sort of genieo and ever since, I get these vidxo pop ups only when I'm in firefox and I can't get rid of genieo. I went through the manual process of removing genieo and that won't go away either. I also removed firefox, rebooted, installed firefox but that did not work. Infact, I don't think firefox really was uninstalled because if it was, how did it remember my customized home pages.

Please assist.

I clicked on a link while using firefox, I'm usually extremely careful about what I click on, and as soon as I clicked the link I wanted, a different window popped up and it was some sort of mac keeper or cleaner. I clicked the 'X' but that sent me to some sort of genieo and ever since, I get these vidxo pop ups only when I'm in firefox and I can't get rid of genieo. I went through the manual process of removing genieo and that won't go away either. I also removed firefox, rebooted, installed firefox but that did not work. Infact, I don't think firefox really was uninstalled because if it was, how did it remember my customized home pages. Please assist.

Chosen solution

I actually just went into my profile and took a look at the directories and files within. I saw tons of files and directories that related to genieo, vidxo, and Mozilla/Firefox (and some other plist files that after a little research, I did not need at all), so I deleted them. I restarted my Mac, reinstalled Firefox, imported my saved bookmarks, and that did the trick.

Your profile suggestion woul have worked as well. I did not boot into safemode but that's always a smart thing to do. Thanks for the response.

Read this answer in context 👍 0

All Replies (3)

philipp
philipp
  • Moderator
more options

hello, please try to reset firefox and see if this can address the issue...

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for recently installed suspicious or unknown extensions.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

jerzdevs
jerzdevs Question owner
more options

Chosen Solution

I actually just went into my profile and took a look at the directories and files within. I saw tons of files and directories that related to genieo, vidxo, and Mozilla/Firefox (and some other plist files that after a little research, I did not need at all), so I deleted them. I restarted my Mac, reinstalled Firefox, imported my saved bookmarks, and that did the trick.

Your profile suggestion woul have worked as well. I did not boot into safemode but that's always a smart thing to do. Thanks for the response.