Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

reset firefox is missing

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by ninimkd

ninimkd
ninimkd
more options

hello, i followed the instructions for resetting firefox but the reset button is missing from troubleshooting menu what could be the solution ? because i couldn't post a screenshot i copied all the text i can see.




This page contains technical information that might be useful when you're trying to solve a problem. If you are looking for answers to common questions about Firefox, check out our support website. Application Basics Name Firefox Version 32.0.2 Update History User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0 Profile Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Crash Reports for the Last 3 Days Report ID Submitted bp-75660dd7-316d-47c6-88a4-997df2140924 1 minute ago

All Crash Reports Extensions Name Version Enabled ID Adblock Plus 2.6.4 true {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Adblock Plus Pop-up Addon 0.9.2 true adblockpopups@jessehakanen.net Battlefield Heroes Updater 5.0.203.0 false battlefieldheroespatcher@ea.com Graphics Adapter Description AMD Radeon HD 5700 Series Adapter Drivers aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM 1024 Device ID 0x68b8 Direct2D Enabled Blocked for your graphics driver version. Try updating your graphics driver to version ATI Catalyst 14.6+ or newer. DirectWrite Enabled false (6.2.9200.16492) Driver Date 4-17-2014 Driver Version 14.100.0.0 GPU #2 Active false GPU Accelerated Windows 1/1 Direct3D 9 Vendor ID 0x1002 WebGL Renderer Google Inc. -- ANGLE (AMD Radeon HD 5700 Series Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote false AzureCanvasBackend skia AzureContentBackend cairo AzureFallbackCanvasBackend cairo AzureSkiaAccelerated 0 Important Modified Preferences Name Value accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.frecency_experiment 2 browser.places.smartBookmarksVersion 7 browser.sessionstore.upgradeBackup.latestBuildID 20140917194002 browser.startup.homepage www.google.com browser.startup.homepage_override.buildID 20140917194002 browser.startup.homepage_override.mstone 32.0.2 browser.tabs.warnOnClose false browser.urlbar.default.behavior 2 dom.mozApps.used true extensions.lastAppVersion 32.0.2 network.cookie.prefsMigrated true places.history.expiration.transient_current_max_pages 104858 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true privacy.donottrackheader.enabled true privacy.sanitize.migrateFx3Prefs true JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.10.6 4.10.6 NSS 3.16.4 Basic ECC 3.16.4 Basic ECC NSSSMIME 3.16.4 Basic ECC 3.16.4 Basic ECC NSSSSL 3.16.4 Basic ECC 3.16.4 Basic ECC NSSUTIL 3.16.4 3.16.4 Experimental Features Name ID Description Active

hello, i followed the instructions for resetting firefox but the reset button is missing from troubleshooting menu what could be the solution ? because i couldn't post a screenshot i copied all the text i can see. This page contains technical information that might be useful when you're trying to solve a problem. If you are looking for answers to common questions about Firefox, check out our support website. Application Basics Name Firefox Version 32.0.2 Update History User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0 Profile Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Crash Reports for the Last 3 Days Report ID Submitted bp-75660dd7-316d-47c6-88a4-997df2140924 1 minute ago All Crash Reports Extensions Name Version Enabled ID Adblock Plus 2.6.4 true {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Adblock Plus Pop-up Addon 0.9.2 true adblockpopups@jessehakanen.net Battlefield Heroes Updater 5.0.203.0 false battlefieldheroespatcher@ea.com Graphics Adapter Description AMD Radeon HD 5700 Series Adapter Drivers aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM 1024 Device ID 0x68b8 Direct2D Enabled Blocked for your graphics driver version. Try updating your graphics driver to version ATI Catalyst 14.6+ or newer. DirectWrite Enabled false (6.2.9200.16492) Driver Date 4-17-2014 Driver Version 14.100.0.0 GPU #2 Active false GPU Accelerated Windows 1/1 Direct3D 9 Vendor ID 0x1002 WebGL Renderer Google Inc. -- ANGLE (AMD Radeon HD 5700 Series Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote false AzureCanvasBackend skia AzureContentBackend cairo AzureFallbackCanvasBackend cairo AzureSkiaAccelerated 0 Important Modified Preferences Name Value accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.frecency_experiment 2 browser.places.smartBookmarksVersion 7 browser.sessionstore.upgradeBackup.latestBuildID 20140917194002 browser.startup.homepage www.google.com browser.startup.homepage_override.buildID 20140917194002 browser.startup.homepage_override.mstone 32.0.2 browser.tabs.warnOnClose false browser.urlbar.default.behavior 2 dom.mozApps.used true extensions.lastAppVersion 32.0.2 network.cookie.prefsMigrated true places.history.expiration.transient_current_max_pages 104858 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true privacy.donottrackheader.enabled true privacy.sanitize.migrateFx3Prefs true JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.10.6 4.10.6 NSS 3.16.4 Basic ECC 3.16.4 Basic ECC NSSSMIME 3.16.4 Basic ECC 3.16.4 Basic ECC NSSSSL 3.16.4 Basic ECC 3.16.4 Basic ECC NSSUTIL 3.16.4 3.16.4 Experimental Features Name ID Description Active

Chosen solution

You only see the reset button on the "Help > Troubleshooting Information" page if you use the profile that is marked as Default=1 in the profiles.ini file. If you do not have the "Reset" button then either use the Profile Manager to create a new profile or use the Profile Manager to start with the current default profile to get the Reset button in Firefox.

Your crash report is about a problem with the Shockwave Flash plugin, so a reset won't help for this issue.

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

Read this answer in context 👍 0

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
more options

The initial posting doesn't allow for adding screenshots. Just "answer" this thread and then post the screenshot using the Browse button. 

It is best to use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed a maximum file size of 1 MB.
Then use the Browse .... button below the Post a Reply text box to upload the screenshot.


The Reset feature is only available for the Default Profile. If you don't see that button, you're not viewing Troubleshooting Information in the default Profile.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

You only see the reset button on the "Help > Troubleshooting Information" page if you use the profile that is marked as Default=1 in the profiles.ini file. If you do not have the "Reset" button then either use the Profile Manager to create a new profile or use the Profile Manager to start with the current default profile to get the Reset button in Firefox.

Your crash report is about a problem with the Shockwave Flash plugin, so a reset won't help for this issue.

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

ninimkd
ninimkd Question owner
more options

thanks for the information, friend of mine told me the same. The-edmeister: As for screenshot i didn't see the browse button below :/ Cor-el the crash report was other case i wasn't looking for it because browser restart could fix that, i had problems with profiles in profile manager (firefox/manager wasn't remembering profiles each session but i did system restore and everything worked as it should be) Thanks.