Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox just performed an auto update which loaded successfully but now I can't use firefox. I did the restart option but now I just see the start page and noth

  • 6 replies
  • 3 have this problem
  • 8 views
  • Last reply by cor-el

more options

Firefox just performed an auto update which loaded successfully but now I can't use Firefox. I did the restart option and now I just see the start page and nothing at all will load.. There's no URL listed. It just says "Search or enter address." I can't connect to the internet now with FF. IE works just fine.

Firefox just performed an auto update which loaded successfully but now I can't use Firefox. I did the restart option and now I just see the start page and nothing at all will load.. There's no URL listed. It just says "Search or enter address." I can't connect to the internet now with FF. IE works just fine.

All Replies (6)

more options

You may try to remove all the add ons and clear the cookies and browsing history. Then restart Firefox If the problem is not solved. Uninstall the Firefox and get the latest version from the web and install it.

more options

More info: I have tried logging off my laptop completely, twice, to no avail. My firewall IS Norton.

more options

Hello, can you please take a screenshot and attach it here in the reply .

It will help us to configure out your problem and help you out.

see: How do I create a screenshot of my problem?

more options

Here is a screen shot.

more options

Screen shot with menu bar and bookmarks.

more options

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process.

See: