Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why is Firefox denying access to photos I am trying to download from a Kodak camera?

more options

I have successfully downloaded Kodak software and attached USB cord to camera and computer. Screen comes up with window showing the download and upon completion, another window comes up saying pictures have not been installed; access is denied.

I have successfully downloaded Kodak software and attached USB cord to camera and computer. Screen comes up with window showing the download and upon completion, another window comes up saying pictures have not been installed; access is denied.

All Replies (1)

more options

After the download completes, an icon should appear on the right side of the list with a small file folder icon. When you click that, it should open the download folder with that download selected. If the download does not run from that folder, you can try dragging it to your Windows desktop and see whether it runs from there.