Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Scroll bar only scrolls the top ~300 pixels

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by cor-el

more options

The latest update of Nightly is unusable. The scroll bar only changes the top 300 pixels or so of the page. Then the links do not work in the bottom portion, and you can't see the entire page.

Troubleshooting info: {

 "application": {
   "name": "Firefox",
   "version": "36.0a1",
   "userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0",
   "supportURL": "https://support.mozilla.org/1/firefox/36.0a1/WINNT/en-US/",
   "numTotalWindows": 2,
   "numRemoteWindows": 0
 },
 "crashes": {
   "submitted": [],
   "pending": 0
 },
 "modifiedPreferences": {
   "browser.cache.disk.capacity": 358400,
   "browser.cache.disk.smart_size.first_run": false,
   "browser.cache.frecency_experiment": 1,
   "browser.places.smartBookmarksVersion": 7,
   "browser.sessionstore.upgradeBackup.latestBuildID": "20141022030202",
   "browser.startup.homepage_override.mstone": "36.0a1",
   "browser.startup.homepage_override.buildID": "20141022030202",
   "dom.mozApps.used": true,
   "extensions.lastAppVersion": "36.0a1",
   "media.gmp-gmpopenh264.lastUpdate": 1414067969,
   "media.gmp-gmpopenh264.version": "1.1",
   "media.gmp-manager.lastCheck": 1414067968,
   "network.cookie.prefsMigrated": true,
   "places.history.expiration.transient_current_max_pages": 104858,
   "plugin.disable_full_page_plugin_for_types": "application/pdf",
   "privacy.sanitize.migrateFx3Prefs": true
 },
 "lockedPreferences": {},
 "graphics": {
   "numTotalWindows": 2,
   "numAcceleratedWindows": 0,
   "windowLayerManagerType": "Basic",
   "windowLayerManagerRemote": true,
   "numAcceleratedWindowsMessage": [
     "blockedGfxCard"
   ],
   "adapterDescription": "RDPDD Chained DD",
   "adapterVendorID": "0x0000",
   "adapterDeviceID": "0x0000",
   "adapterSubsysID": "00000000",
   "adapterRAM": "Unknown",
   "adapterDrivers": "RDPDD",
   "driverVersion": "",
   "driverDate": "",
   "adapterDescription2": "",
   "adapterVendorID2": "",
   "adapterDeviceID2": "",
   "adapterSubsysID2": "",
   "adapterRAM2": "",
   "adapterDrivers2": "",
   "driverVersion2": "",
   "driverDate2": "",
   "isGPU2Active": false,
   "direct2DEnabled": false,
   "directWriteEnabled": false,
   "directWriteVersion": "6.1.7601.17563",
   "direct2DEnabledMessage": [
     "blockedGfxCard"
   ],
   "webglRendererMessage": [
     "blockedGfxCard"
   ],
   "info": {
     "AzureCanvasBackend": "skia",
     "AzureSkiaAccelerated": 0,
     "AzureFallbackCanvasBackend": "cairo",
     "AzureContentBackend": "cairo"
   }
 },
 "javaScript": {
   "incrementalGCEnabled": true
 },
 "accessibility": {
   "isActive": false,
   "forceDisabled": 0
 },
 "libraryVersions": {
   "NSPR": {
     "minVersion": "4.10.7",
     "version": "4.10.7"
   },
   "NSS": {
     "minVersion": "3.17.2 Basic ECC",
     "version": "3.17.2 Basic ECC"
   },
   "NSSUTIL": {
     "minVersion": "3.17.2",
     "version": "3.17.2"
   },
   "NSSSSL": {
     "minVersion": "3.17.2 Basic ECC",
     "version": "3.17.2 Basic ECC"
   },
   "NSSSMIME": {
     "minVersion": "3.17.2 Basic ECC",
     "version": "3.17.2 Basic ECC"
   }
 },
 "userJS": {
   "exists": false
 },
 "extensions": [
   {
     "name": "McAfee Security Scan Plus",
     "version": "1.0",
     "isActive": false,
     "id": "{e4f94d1e-2f53-401e-8885-681602c0ddd8}"
   }
 ],
 "experiments": []

}

The latest update of Nightly is unusable. The scroll bar only changes the top 300 pixels or so of the page. Then the links do not work in the bottom portion, and you can't see the entire page. Troubleshooting info: { "application": { "name": "Firefox", "version": "36.0a1", "userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0", "supportURL": "https://support.mozilla.org/1/firefox/36.0a1/WINNT/en-US/", "numTotalWindows": 2, "numRemoteWindows": 0 }, "crashes": { "submitted": [], "pending": 0 }, "modifiedPreferences": { "browser.cache.disk.capacity": 358400, "browser.cache.disk.smart_size.first_run": false, "browser.cache.frecency_experiment": 1, "browser.places.smartBookmarksVersion": 7, "browser.sessionstore.upgradeBackup.latestBuildID": "20141022030202", "browser.startup.homepage_override.mstone": "36.0a1", "browser.startup.homepage_override.buildID": "20141022030202", "dom.mozApps.used": true, "extensions.lastAppVersion": "36.0a1", "media.gmp-gmpopenh264.lastUpdate": 1414067969, "media.gmp-gmpopenh264.version": "1.1", "media.gmp-manager.lastCheck": 1414067968, "network.cookie.prefsMigrated": true, "places.history.expiration.transient_current_max_pages": 104858, "plugin.disable_full_page_plugin_for_types": "application/pdf", "privacy.sanitize.migrateFx3Prefs": true }, "lockedPreferences": {}, "graphics": { "numTotalWindows": 2, "numAcceleratedWindows": 0, "windowLayerManagerType": "Basic", "windowLayerManagerRemote": true, "numAcceleratedWindowsMessage": [ "blockedGfxCard" ], "adapterDescription": "RDPDD Chained DD", "adapterVendorID": "0x0000", "adapterDeviceID": "0x0000", "adapterSubsysID": "00000000", "adapterRAM": "Unknown", "adapterDrivers": "RDPDD", "driverVersion": "", "driverDate": "", "adapterDescription2": "", "adapterVendorID2": "", "adapterDeviceID2": "", "adapterSubsysID2": "", "adapterRAM2": "", "adapterDrivers2": "", "driverVersion2": "", "driverDate2": "", "isGPU2Active": false, "direct2DEnabled": false, "directWriteEnabled": false, "directWriteVersion": "6.1.7601.17563", "direct2DEnabledMessage": [ "blockedGfxCard" ], "webglRendererMessage": [ "blockedGfxCard" ], "info": { "AzureCanvasBackend": "skia", "AzureSkiaAccelerated": 0, "AzureFallbackCanvasBackend": "cairo", "AzureContentBackend": "cairo" } }, "javaScript": { "incrementalGCEnabled": true }, "accessibility": { "isActive": false, "forceDisabled": 0 }, "libraryVersions": { "NSPR": { "minVersion": "4.10.7", "version": "4.10.7" }, "NSS": { "minVersion": "3.17.2 Basic ECC", "version": "3.17.2 Basic ECC" }, "NSSUTIL": { "minVersion": "3.17.2", "version": "3.17.2" }, "NSSSSL": { "minVersion": "3.17.2 Basic ECC", "version": "3.17.2 Basic ECC" }, "NSSSMIME": { "minVersion": "3.17.2 Basic ECC", "version": "3.17.2 Basic ECC" } }, "userJS": { "exists": false }, "extensions": [ { "name": "McAfee Security Scan Plus", "version": "1.0", "isActive": false, "id": "{e4f94d1e-2f53-401e-8885-681602c0ddd8}" } ], "experiments": [] }

All Replies (1)

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window