Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After starting Firefox the display turns milky/off and the displayed pages name is: safari-extensions.de

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by philipp

Rokli
Rokli
more options

I have deinstalled Firefox several times and then newly installed without any succes. But all my settings incl. bookmarks were kept during these operations. I'm working with windows7, there is no Apple software on my computer. I did clean my computer using Avirus. I'using Kaspersky Internet Security 2015. Windows Explorer works withou problem.

I have deinstalled Firefox several times and then newly installed without any succes. But all my settings incl. bookmarks were kept during these operations. I'm working with windows7, there is no Apple software on my computer. I did clean my computer using Avirus. I'using Kaspersky Internet Security 2015. Windows Explorer works withou problem.

Chosen solution

have you tried to reinstall the latest version (33.1.1?) from https://www.mozilla.org/firefox/all/?

otherwise you can also press the shift key while launching the browser and reset from the dialog that appears then or continue to launch firefox in safemode from where you can remove addons or disable hardware acceleration which also might cause display issues in the firefox menu ≡ > options > advanced > general

Read this answer in context 👍 0

All Replies (3)

philipp
philipp
  • Moderator
more options

hello Rokli, this sounds like an issue with adware on your pc. please perform all these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

Rokli
Rokli Question owner
more options

Hello Philip, Thanks for your quick reply. Unfortunately I cannot open Firefox and consequently I can neither do a reset nor go to the menu and disable extensions. The screen turns off as said before. I can go the internet only by using internet explorer.

philipp
philipp
  • Moderator
more options

Chosen Solution

have you tried to reinstall the latest version (33.1.1?) from https://www.mozilla.org/firefox/all/?

otherwise you can also press the shift key while launching the browser and reset from the dialog that appears then or continue to launch firefox in safemode from where you can remove addons or disable hardware acceleration which also might cause display issues in the firefox menu ≡ > options > advanced > general