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hp officejet pro8500 a910 shoots out blank paper when trying to print from windows 10 installed firefox. Printer works fine from chrome and ie.

frank_bass
frank_bass
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I am beta testing windows 10. I use both a hp laptop (dv77128nr) and a desktop (home made). I use a hp officejet pro8500 a910 printer.

When using firefox I get only blank pages while trying to print from within the browser. Only using firefox. Chrome works fine. IE works fine. If I boot to windows 7, firefox works fine. Can you help or should I report this to Microsoft?

Thanks for your help.

ps. Tried resetting firefox. Haven't tried a new install.

I am beta testing windows 10. I use both a hp laptop (dv77128nr) and a desktop (home made). I use a hp officejet pro8500 a910 printer. When using firefox I get only blank pages while trying to print from within the browser. Only using firefox. Chrome works fine. IE works fine. If I boot to windows 7, firefox works fine. Can you help or should I report this to Microsoft? Thanks for your help. ps. Tried resetting firefox. Haven't tried a new install.

All Replies (2)

user1068417
user1068417
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Firefox isn't officially supported on Windows 10. For that matter, Windows 10 isn't officially supported either. This is most likely a problem between Firefox, Windows 10, and your printer's driver. Try updating your printer's driver and see if that helps. Otherwise, it might be a good idea to post this on Microsoft's forums as well.

the-edmeister
the-edmeister
  • Moderator
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There are two Bug reports filed on Firefox / Windows 10 issues. https://bugzilla.mozilla.org/show_bug.cgi?id=1089188 https://bugzilla.mozilla.org/show_bug.cgi?id=1100156 (Please don't comment in those Bug reports unless you can provide a patch to fix the problem.) https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

So Mozilla is aware that there are problems with Firefox (not) printing on Windows 10, and the developers are looking into these Bug reports