Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I upgraded to 31.3.0 and now can not receive e-mails, even though I can send them.

  • 1 reply
  • 6 have this problem
  • 25 views
  • Last reply by Reeds

more options

Have used Thunderbird for years, but have not been able to receive e-mails for two days since the upgrade. Able to send e-mails, but not receive. Tried deleting e-mails for last few days on server and on Thunderbird, but no change. Tried deleting saved password on Thunderbird, but it only asked for new password when sending e-mail, but does not ask for password for receiving. Tried re-installing Thunderbird, but no e-mails received.

Have used Thunderbird for years, but have not been able to receive e-mails for two days since the upgrade. Able to send e-mails, but not receive. Tried deleting e-mails for last few days on server and on Thunderbird, but no change. Tried deleting saved password on Thunderbird, but it only asked for new password when sending e-mail, but does not ask for password for receiving. Tried re-installing Thunderbird, but no e-mails received.

All Replies (1)

more options

I solved the problem by changing Account Settings / Server Setting changed the port to 995 (default was 110) and the security to SSL. (Not sure how the upgrade changed these settings).