Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 7 replies
  • 1 has this problem
  • 4 views
  • Last reply by Dave71

more options

Firefox keeps crashing while starting up. Even after a fresh re-install.

Firefox keeps crashing while starting up. Even after a fresh re-install.

Chosen solution

You can check if you can start Firefox in Safe Mode by holding down the Shift/Options key.

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

Read this answer in context 👍 1

All Replies (7)

more options

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

more options

Chosen Solution

You can check if you can start Firefox in Safe Mode by holding down the Shift/Options key.

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

more options

dinnie said

Firefox keeps crashing while starting up. Even after a fresh re-install.

Thank you for helping me solve this problem. Cor-El's solution was the one that worked.

more options

Deleted as repetitious.

Modified by Dave71

more options

cor-el said

You can check if you can start Firefox in Safe Mode by holding down the Shift/Options key. You can try to disable hardware acceleration in Firefox.
  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.

My <OPTONS> , etc. does not have "Use hardware acceleration when available." (FF 37.0.1)

more options

Type about:preferences#advanced<enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

more options

Thank you. Use Hardware Acceleration WAS turned off.