We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't open a PDF file stored in dropbox or log in from Firefox. I've tested in Chrome so the files are there.

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by guigs

jvknight
jvknight
more options

I'm creating a funnel for a client and have uploaded a PDF file to her dropbox account. When I test the process in Firefox, I can't log in to her dropbox nor will the PDF file display when I test it from Firefox.

When I switch to Chrome, I can both open her dropbox account without issue and open the individual PDF file without issue. Since I have no idea what browser her prospects are using, I'm doing some testing.

If you need more info to troubleshoot, please let me know! I'm happy to provide whatever I can.

Note: I can't log in to ANY dropbox account from firefox (including my own or those of other clients I work with).

Laugh lots, Love more! MamaRed

I'm creating a funnel for a client and have uploaded a PDF file to her dropbox account. When I test the process in Firefox, I can't log in to her dropbox nor will the PDF file display when I test it from Firefox. When I switch to Chrome, I can both open her dropbox account without issue and open the individual PDF file without issue. Since I have no idea what browser her prospects are using, I'm doing some testing. If you need more info to troubleshoot, please let me know! I'm happy to provide whatever I can. Note: I can't log in to ANY dropbox account from firefox (including my own or those of other clients I work with). Laugh lots, Love more! MamaRed

All Replies (1)

guigs
guigs
more options

For Firefox users, there might be a built in pdf viewer, or a preferred viewer that handles pdf files.

I am not having any trouble logging in, so lets try this: