We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird seems to crash at random times.

  • 22 replies
  • 1 has this problem
  • 8 views
  • Last reply by Gabb1

more options

I'm running windows 7 with no antivirus other than windows defender built in to windows. On occasion I'll download AVG free to double check for viruses and come up with nothing so then I'll delete it. Always felt they caused more issues than they fixed.

Anyway, Thunderbird seems to be crashing a lot lately and it could be for different reasons each time. Almost always now when I send a message with a link or attachment it crashes. Sometimes just receiving a new email it crashes. Other times I won't do anything but have it running in the background and it will crash. It's getting extremely frustrating. I have two computers with Thunderbird and the other computer doesn't have any of these issues. Please help!

I'm running windows 7 with no antivirus other than windows defender built in to windows. On occasion I'll download AVG free to double check for viruses and come up with nothing so then I'll delete it. Always felt they caused more issues than they fixed. Anyway, Thunderbird seems to be crashing a lot lately and it could be for different reasons each time. Almost always now when I send a message with a link or attachment it crashes. Sometimes just receiving a new email it crashes. Other times I won't do anything but have it running in the background and it will crash. It's getting extremely frustrating. I have two computers with Thunderbird and the other computer doesn't have any of these issues. Please help!

All Replies (2)

more options

gabbett1 said

Zenos said
Maybe.... Tools|Options|Advanced|General and disable hardware acceleration.

I didn't see hardware acceleration under this directory.

Update to V38 and you will see it. It has been a problem so long there is now a user interface to turn it off.

more options

Actually so far the update itself appears to have fixed the problem. I'll see how long it lasts. Kinda funny because I checked for updates not that long ago. I figured a simple update should fix it.

Modified by Gabb1

  1. 1
  2. 2