Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why Firefox surface and mouse icon disappears when loading internet page ?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

MPilot
MPilot
more options

When loading certain internet pages Firefox surface and mouse icon disappears for minutes, loading cannot be interrupted, even not with CtrlAltDel. Using Firefox 37.02 under WIN7, had this behaviour already in the versions before.

When loading certain internet pages Firefox surface and mouse icon disappears for minutes, loading cannot be interrupted, even not with CtrlAltDel. Using Firefox 37.02 under WIN7, had this behaviour already in the versions before.

All Replies (1)

FredMcD
FredMcD
more options

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 17.0 r0 Shockwave Flash 11.7 r700
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Note: All of your Adobe software is out of date.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version 17.0.0.188
https://www.adobe.com/products/flashplayer/distribution3.html