We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

can't delete my old sync account nor can I log into it. ???

  • 2 replies
  • 5 have this problem
  • 1 view
  • Last reply by cor-el

jgudites
jgudites
more options

i can't sync. so, i set up a sync account with my gmail address. i tried to delete my old yahoo sync account but firefox says the account doesn't exist. when i look in the "three bars" area, It shows an old yahoo sync account.

i can't sync. so, i set up a sync account with my gmail address. i tried to delete my old yahoo sync account but firefox says the account doesn't exist. when i look in the "three bars" area, It shows an old yahoo sync account.

Chosen solution

Try to delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave). If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile.

You can use this button to go to the currently used Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
Read this answer in context 👍 2

All Replies (2)

guigs
guigs
more options

Hi jgudites, This is strange, was the older account created on the old Firefox Sync? If not remove the account from the settings and restart Firefox, I saw this before in the three bar menu, it just needs a restart.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Try to delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave). If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile.

You can use this button to go to the currently used Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)