Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't create a master password

  • 6 replies
  • 1 has this problem
  • 13 views
  • Last reply by cor-el

more options

Hello I cant view my passwords after a "firefox refresh". Then I tried to create a master password, because it seems to be the reason why I cant view my password, right? But that doesnt work either! I keep getting the same message: "Password change failed, unable to change master password" And I am doing everything correct!

Hello I cant view my passwords after a "firefox refresh". Then I tried to create a master password, because it seems to be the reason why I cant view my password, right? But that doesnt work either! I keep getting the same message: "Password change failed, unable to change master password" And I am doing everything correct!
Attached screenshots

Chosen solution

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

Read this answer in context 👍 0

All Replies (6)

more options

Once a Master Password has been enabled, you have to provide the password to open the Password Manager. There is no other way other then to lose all saved passwords.

more options

Try to restore the logins.json and key3.db files, either from a backup that you have or from a Time Machine backup.

more options

cor-el said

Try to restore the logins.json and key3.db files, either from a backup that you have or from a Time Machine backup.

Ohh Ive done that too. No luck at all

more options

Did you check the permissions of these two file (at least key3.db) to make sure you have write access?

You would have to remove the two files logins.json and key3.db to make Firefox create new files if you can't make it work.

more options

This is seriously fucked. Firefox wont save my passwords, its not even asking if I want to. I have tried every f... thing. And now I cant even find the Firefox folder in my Library anymore. What the fuck happened to good old Firefox and Apple? Do I really have to use Safari from now on?

Modified by danoise2005

more options

Chosen Solution

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.