Firefox crashes repeatedly -- fresh install on Windows 10
I got a new computer with Windows 10 and installed Firefox 40.0.2. Even with this fresh install, I've been experiencing a very frustrating number of crashes.
I can consistently trigger a crash by trying to inspect an element or by trying to install Firebug.
To resolve the issue I have tried:
- making sure that Adobe Flash/Shockwave is disabled - disabling the NoScript add-on - opening Firefox with a new, fresh profile (even though I did not import a profile from my old Windows 7 machine so the profile should have already been pretty "fresh")
Here are my crash reports for the last 1/2 hour: https://crash-stats.mozilla.com/report/index/bp-cc02b456-7a7a-4386-b30f-014422150823 https://crash-stats.mozilla.com/report/index/bp-c25dbcb8-489a-4870-9a85-626c22150823 https://crash-stats.mozilla.com/report/index/bp-ce261672-72f5-484b-a3e4-0380c2150823 https://crash-stats.mozilla.com/report/index/bp-085e4118-2160-4f8e-9f2d-43e402150823 https://crash-stats.mozilla.com/report/index/bp-8cbef911-fb77-4c4f-b3a8-316d92150823
Firefox has long been my default browser but I'm worried I'll need to abandon it! Any help would be greatly appreciated.
Chosen solution
Separate Issue; Your System Details shows;
Installed Plug-ins
Adobe PDF Plug-In For Firefox and Netscape 15.8.20082
Adobe PDF Plug-In For Firefox and Netscape 10.1.15
Having more than one version of a program may cause issues.
You must remove the older programs. Then get the current full installer.
The crash report flagged these programs;
atiuxpag.dll = Advanced Micro Devices
atidxx32.dll = Advanced Micro Devices = Radeon DirectX
IPSEng32.dll = Symantec Intrusion Detection
IPSLdr32.dll = Symantec Intrusion Detection +++++++++++++++++++++++++++++++++++++++ This is for Sumo's Related Bugs
1189266 NEW --- crashes in atidxx32.dll/atidxx64.dll (more prevalent in windows 10)
check this:
- see if there are updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:
Read this answer in context 👍 1All Replies (4)
Chosen Solution
Separate Issue; Your System Details shows;
Installed Plug-ins
Adobe PDF Plug-In For Firefox and Netscape 15.8.20082
Adobe PDF Plug-In For Firefox and Netscape 10.1.15
Having more than one version of a program may cause issues.
You must remove the older programs. Then get the current full installer.
The crash report flagged these programs;
atiuxpag.dll = Advanced Micro Devices
atidxx32.dll = Advanced Micro Devices = Radeon DirectX
IPSEng32.dll = Symantec Intrusion Detection
IPSLdr32.dll = Symantec Intrusion Detection +++++++++++++++++++++++++++++++++++++++ This is for Sumo's Related Bugs
1189266 NEW --- crashes in atidxx32.dll/atidxx64.dll (more prevalent in windows 10)
check this:
- see if there are updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:
Thanks for your detailed reply.
I have updated my graphic driver but will have to wait a day to report back on that since it says it will take a day for FF to recognize the new driver (and I so far can't open the Browser Console to try the workaround without FF crashing).
Regarding the Flash plugin, I don't have that enabled. It's set to Ask to Activate. Since it's not enabled (and I don't plan to enable it), do I need to worry about protected mode and hardware acceleration?
For the 2 PDF plugins, I use Acrobat Pro 10 for work but FF prompted me to install Acrobat Reader DC to update to the latest version of the FF plugin which is how I ended up with both.
Both PDF plugins are set to Ask to Activate. Since I can't uninstall Acrobat Pro 10, should I remove Reader DC and live with the older plugin?
Or I could set the older plugin to Never Activate and keep the newer one as Ask to Activate?
Just an update -- updating my video driver did not solve the problem but turning off hardware acceleration and disabling WebGL (per this link: https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration) seems to have resolved the problem. Thanks for the suggestion!
Hello,
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