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I click on options the screen with general, search, etc. I can't click anything. I have reinstalled. I can't get it to react

  • 3 replies
  • 1 has this problem
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  • Last reply by FredMcD

serendipitydue
serendipitydue
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When I click on options the screen with general, search, privacy etc. I can't click anything. The page just goes dead. I have reinstalled. I can't get it to react to anything

When I click on options the screen with general, search, privacy etc. I can't click anything. The page just goes dead. I have reinstalled. I can't get it to react to anything

Chosen solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
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All Replies (3)

the-edmeister
the-edmeister
  • Moderator
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Might be an extension causing that problem with the Options tab being 'dead'. Disable them one at a time to find the culprit.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
FredMcD
FredMcD
more options

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 19.0 r0 Shockwave Flash 18.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Note: Edge on Win10 does not use ActiveX version but its own Flash.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version 19.0.0.185
https://www.adobe.com/products/flashplayer/distribution3.html Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.