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Firefox crashes

  • 3 replies
  • 2 have this problem
  • 2 views
  • Last reply by FredMcD

Ralphbr
Ralphbr
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Firefox does not start, not even in safe mode. I have tried everything from restarting, to refreshing firefox, to uninstalling and re-installing firefox... nothing works. As soon as firefox starts it crashes with the following message:

We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.

Firefox does not start, not even in safe mode. I have tried everything from restarting, to refreshing firefox, to uninstalling and re-installing firefox... nothing works. As soon as firefox starts it crashes with the following message: We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Ralphbr
Ralphbr Question owner
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bp-31e5e578-8cc1-41fc-aae3-497552151214

FredMcD
FredMcD
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Signature qipcap.dll

qipcap.dll = Websense Data Endpoint

sysfer.dll = Symantec CMC Firewall

IPSEng32.dll = Symantec Intrusion Detection

icudt55.dll = International Components for Unicode

This is for Sumo's Related Bugs 682912 REOPENED --- qipcap.dll WebSense Content filtering dll crashes Firefox 6 on launch

Remove WebSense from your system.