Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes seconds after loading

  • 3 replies
  • 1 has this problem
  • 9 views
  • Last reply by jhall

jhall
jhall
more options

Hello,

I didn't install any new drives, hardware, etc. I was simply browsing the web yesterday and today when I boot up my PC and load Firefox it crashes just after a few seconds of being open. I tried the below as suggested in other threads to no avail. Any suggestions?

1. Scanned with Malwarebytes' Anti-Malware 2. Uninstalled Firefox, then manually removed files here AppData\Local\Mozilla\Firefox\Profiles 3. Tried updating Adobe flash player 4. Tried in safe mode, still crashes after a few seconds 5. Disabled hardware acceleration

Here are my recent crash IDs:

bp-862a382f-84a9-4558-8465-a8e4e2151221 bp-8126347f-86ea-47c4-993a-ca22b2151221 bp-a1380990-f2f2-4682-933c-5b09f2151221

Thanks!

Hello, I didn't install any new drives, hardware, etc. I was simply browsing the web yesterday and today when I boot up my PC and load Firefox it crashes just after a few seconds of being open. I tried the below as suggested in other threads to no avail. Any suggestions? 1. Scanned with Malwarebytes' Anti-Malware 2. Uninstalled Firefox, then manually removed files here AppData\Local\Mozilla\Firefox\Profiles 3. Tried updating Adobe flash player 4. Tried in safe mode, still crashes after a few seconds 5. Disabled hardware acceleration Here are my recent crash IDs: bp-862a382f-84a9-4558-8465-a8e4e2151221 bp-8126347f-86ea-47c4-993a-ca22b2151221 bp-a1380990-f2f2-4682-933c-5b09f2151221 Thanks!

Chosen solution

hi, thanks for providing those crash ids. this seems to be triggered by a nvidia component on your system in firefox 43. please go into your system control panel & look out for installed nvidia software named network access manager or forceware network manager - in case you have it present, please try to remove it and see if you can get firefox to start normally again afterwards.

Read this answer in context 👍 1

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Sorry to hear about the crashes and thank you for the reports.

These seem to be caused by a conflict with the "Nvidia Network Access Manager" that is interjecting itself into the connection between Firefox and the network. Can you disable or remove this software?

philipp
philipp
  • Moderator
more options

Chosen Solution

hi, thanks for providing those crash ids. this seems to be triggered by a nvidia component on your system in firefox 43. please go into your system control panel & look out for installed nvidia software named network access manager or forceware network manager - in case you have it present, please try to remove it and see if you can get firefox to start normally again afterwards.

jhall
jhall Question owner
more options

Thanks so much for the help and fast response guys. The issue is now solved and I can get back to work!

Merry Christmas