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Firefox crashes

  • 4 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

grandstwo46
grandstwo46
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I thought the issue with firefox crashing was fixed, but i guess it wasn't still crashing, also it is not generating new crash reports, this is what's there: a8048468-eaf2-4945-9ace-07a8ce0626ab 12/24/2015 8:04 AM 6591c56b-cb15-4ab0-81f9-5a666463199f 12/19/2015 10:08 PM e5277b7e-d79d-4d48-9a46-b76ceb5c7f3e 12/19/2015 5:45 AM 2c0dd706-f6d4-4ed8-b7e5-3e59c246ad5e 12/18/2015 3:23 PM c96a139b-e61f-40e0-a202-24e874319315 12/17/2015 2:09 PM 0223c4c3-2f7d-4112-82b0-1e9ba3892f6d 12/15/2015 6:36 AM bp-d9294366-b8c2-42c1-98ce-be8802151214 12/13/2015 7:47 PM

I thought the issue with firefox crashing was fixed, but i guess it wasn't still crashing, also it is not generating new crash reports, this is what's there: a8048468-eaf2-4945-9ace-07a8ce0626ab 12/24/2015 8:04 AM 6591c56b-cb15-4ab0-81f9-5a666463199f 12/19/2015 10:08 PM e5277b7e-d79d-4d48-9a46-b76ceb5c7f3e 12/19/2015 5:45 AM 2c0dd706-f6d4-4ed8-b7e5-3e59c246ad5e 12/18/2015 3:23 PM c96a139b-e61f-40e0-a202-24e874319315 12/17/2015 2:09 PM 0223c4c3-2f7d-4112-82b0-1e9ba3892f6d 12/15/2015 6:36 AM bp-d9294366-b8c2-42c1-98ce-be8802151214 12/13/2015 7:47 PM

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:

See also:

FredMcD
FredMcD
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Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

grandstwo46
grandstwo46 Question owner
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here are the reports requested: bp-54cdd0f5-cd53-4d3a-ae93-3a30c2151225 12/25/2015 7:55 AM bp-97e3108b-214d-4734-b4fa-72f542151225 12/25/2015 7:44 AM bp-8f0f6176-6f1c-497d-81f8-0905a2151225 12/25/2015 7:43 AM bp-70ed7a33-c09c-44fd-9fcc-dcfe52151225 12/25/2015 7:42 AM bp-33e0957f-b3dc-4e0e-8d1a-5a4052151225 12/25/2015 7:40 AM bp-2317c0ef-3355-4cdc-b80b-3d6722151225 12/25/2015 7:38 AM

FredMcD
FredMcD
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Product Firefox Version 42.0 Build ID 20151029151421 Release Channel release OS Windows NT OS Version 6.0.6002 Service Pack 2

Signature hang

Process Type plugin Shockwave Flash Version: 20.0.0.235

Attention Sumo's there are 15 related bug reports.

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Issues have been previously linked to the McAfee Site Advisor extension. Try to disable it and see if the problem persists.

http://service.mcafee.com/faqdocument.aspx?id=TS100162 How to uninstall SiteAdvisor

To disable it: Type "about:addons" in the Location bar Find the extension and click on its "Disable" button